Akamai Tips and Frequently Asked Questions (FAQ)

Can you help to remove viruses or spyware (or other Malware) from my computer? Certainly, just call Akamai Solutions. We will help you determine what is causing the problem and what service is right for you to correct the issue.

To help Akamai offers: A variety of services to diagnose and clean the problem software from your machine or machines. Just call Akamai Solutions.

What is spyware? Spyware is software that you may or may not have intentionally installed on your machine. Once installed it typically records what you do and sends the information back to some server for use or analysis.

To help Akamai offers: A variety of services to diagnose and clean the problem software from your machine or machines. Just call Akamai Solutions.

How can I tell if I have a virus, spyware or some other Malware on my computer? Typically these types of software will cause your internet connection to slow down. Some types of Malware will generate a lot of pop-up windows. Spyware can crash your machine or leave you open to identity theft. Call Akamai Solutions. We will help you determine what service is right for you.

To help Akamai offers: A variety of services to diagnose and clean the problem software from your machine or machines. Just call Akamai Solutions.

How do I defend my computer from viruses, spyware and other types of Malware? Do not open email attachments. Save them to disk and virus scan them first. Stay away from websites that have a known reputation for delivering these types of software. Install both Anti-virus and Anti-spyware software and make sure that it stays updated. If you use a Microsoft operating system, and most do, then update your PC with the latest patches from Microsoft. Call Akamai Solutions.

To help Akamai offers: A variety of services to diagnose and clean the problem software from your machine or machines. Just call Akamai Solutions.

I have a wireless network and I can not connect to it. What do I do? Power cycling your modem can often restore connectivity. Here is how: Shut down and turn off all computers on the network. Unplug both the cable modem and router. Wait a few minutes. Plug in the cable modem. After the lights stop flashing on the cable modem (could take up to a minute), plug the router back in. Wait until the lights stop flashing on the router. Turn on any computer on the network. Call or contact Akamai. We will help you determine what is causing the problem and what service is right for you to correct the issue.

If you are still having problems, here are some of the services Akamai offers to help with that: Network Troubleshooting & Repair ISP Troubleshooting

Can you set-up or repair a home or office network for me? Absolutely. Networking services begin at $159. Call or contact Akamai. Our people will help you determine what service is right for you.

To help Akamai offers: Network Troubleshooting & Repair ISP Troubleshooting

My computer is slow. What could be causing the issue? There are a lot of things that can cause this to happen. It could be hardware or software related. Akamai Solutions can diagnose the problem and fix it. Call Akamai. We will help you determine what is causing the problem and what service is right for you to correct the issue.

Here are some of the services Akamai offers to help with that: A variety of services to diagnose and clean the problem software from your machine or machines. Just call Akamai Solutions.

How do I know which version of Microsoft Windows Vista® is right for me? Windows Vista® comes in four versions; Windows Vista® Home Basic, Windows Vista® Home Premium, Windows Vista Business and Windows Vista® Ultimate. To learn which version is right for you, you can either check with Microsoft directly or call us at Akamai. Contact Akamai

PC Safety Check Whether good or bad, online safety begins with you. Be sure you know what is happening on your machine or machines. The Internet presents a lot of technology and innovative information but it can be risky. Every body can take advantage of the benefits of the online education and entertainment it provides while minimizing their risk. Akamai Solutions will: Verify that there is appropriate anti-virus and anti-spyware software installed, make sure that they are up to date. We will also determine whether a firewall is in use. Check for Microsoft Windows patches. Check for known file-sharing programs, often used to download and share music or videos. This could be violating copyright law, opening you could to liability for any illegal activity. Worse is that personal information and data could stored in a location these programs can access. This means that others can access your information using the same programs. We can also attempt to examine the history of websites visited, which may reveal that known to be dangerous sites have been visited. Never use children's names in eMail addresses or screen names. We will search Google and other search engines for personal Information and suggest ways that can help with your online safety and computer usage.

Computer Optimization Your computer, like your car, is a finely tuned machine that needs regular maintenance to keep it running and in good working order. Our optimization service includes over 100 system tweaks that will shorten your computer's boot time, delete unwanted files and remove unnecessary background processes. Agents will bring your system up to speed with the most recent updates to guard against security threats, and, if needed, defrag your hard drive.